Contact ChargeWise Systems

We're here to help before and after your order. Reach us through the channels below, and we'll get you to the right specialist quickly.

Store Details

ChargeWise Systems is operated by Aurora Commerce Group LLC, a Texas-registered limited liability company. We are an independent multi-brand specialist retailer focused on power inverters and charging solutions, offering a curated selection from Victron Energy and Cobra.

Mailing Address: 4821 Arlington Ridge Road, Suite 125, Austin, TX 78759, United States

Primary Support Email: support@chargewise.shop

Business Hours: Monday through Friday, 8:00 AM to 6:00 PM Central Time (US). Emails received outside these hours are answered on the next business day.

As an independent retailer, we manage our own product sourcing, inventory, and supplier relationships. We maintain our storefront to ensure accurate product information, and we handle payments, shipping, returns, and customer support directly. Our goal is to provide clear support before and after your order.

How We Handle Your Inquiry

Every email we receive is triaged. For routine questions, we answer directly. If your question requires specialist knowledge, we route it to the appropriate department for a more detailed response. When an issue needs deeper policy or technical review, we escalate it within one business day to ensure it gets resolved properly.

To help us serve you faster, please include the following in your initial contact:

• Order number (if applicable)
• Full name
• Clear description of your question or issue

Specialist Departments

You can also contact our specialist departments directly for faster support. Each team focuses on a specific area of expertise.

Pre-Sales Support

Email: presales@chargewise.shop

Responsibilities:

• Product selection guidance
• Compatibility and application questions
• Feature comparisons between models
• Order feasibility and configuration checks

First Response Time: Within 12 business hours

Information to Include: Your intended application, power requirements, and any relevant system details.

Our specialists will provide tailored recommendations and, when helpful, point you to detailed guides or comparison charts.

Escalation: Complex technical questions are routed to our quality assurance or technical lead.

After-Sales Support

Email: aftersales@chargewise.shop

Responsibilities:

• Installation guidance
• Troubleshooting and diagnostics
• Warranty claim assistance
• Returns coordination

First Response Time: Within 24 business hours

Information to Include: Order number, product serial number, and a description of the issue.

We diagnose based on your description and, if needed, request photos or organize a return for evaluation.

Escalation: Warranty or replacement decisions are escalated to our quality assurance team.

Quality Assurance

Email: quality@chargewise.shop

Responsibilities:

• Authenticity verifications
• Inspection and testing feedback
• Quality complaint investigation
• Returned product evaluation

First Response Time: Within two business days

Information to Include: Order number, product serial number, photos of the unit and packaging, and any test results or observations.

We run internal checks and may request a product return for physical inspection. We keep you informed at each step.

Escalation: Unresolved or serious issues are elevated to management.

Legal & Privacy

Email: legal@chargewise.shop

Responsibilities:

• Privacy requests and data removal
• Questions about terms and conditions
• Compliance concerns
• Customer identity verification for sensitive requests

First Response Time: Within three business days

Information to Include: Your contact details and a clear description of the request.

We verify identity, acknowledge receipt, and process your request according to applicable privacy laws and our published policies.

Escalation: Matters requiring formal legal response are escalated to our external counsel.

Shipping Support

Email: shipping@chargewise.shop

Responsibilities:

• Delivery time estimates
• Tracking assistance
• Address corrections
• Damaged or lost shipment reports

First Response Time: Within 12 business hours

Information to Include: Order number, tracking number if available, and a description of the delivery issue.

We check carrier updates, file claims when needed, and coordinate replacements or refunds for lost or damaged parcels.

Escalation: Undelivered or missing packages are escalated to our shipping supervisor.

Reach Us Your Way

Whether you're deciding between inverters, setting up a system, or need help with an existing order, our team is ready to assist. Choose the channel that best fits your question and we'll take it from there.

We look forward to helping you power your projects.