Refund Policy

Refund Policy

Refund Policy

Last updated: August 26, 2026

At ChargeWise Systems (operated by Aurora Commerce Group LLC), we stand behind the quality of our power inverters and charging solutions. This Refund Policy explains your rights and the steps to request a return or refund, as well as how we handle damaged, incorrect, or defective items.

Return Window and Eligibility

You may return most items within 30 days of delivery for a full refund. To be eligible for a return, the item must be in its original condition, including all accessories, manuals, and packaging. Items that have been installed, modified, or damaged by misuse may not be eligible for a standard return.

Please note the following conditions:

• Return window: 30 days from the delivery date. Requests submitted after this window may not be accepted.
• Condition: Products should be unused, uninstalled, and in their original packaging with all included parts.
• Proof of purchase: A valid order number is required to process any return or refund.

How to Start a Return

To begin a return, please contact our customer support team at support@chargewise.shop with the following information:

• Order number
• Full name
• Product serial number (if applicable)
• A clear description of the reason for return

For quality or authenticity concerns, please also include clear photos of the product and packaging. Our team will triage your request and respond within one business day with instructions on next steps.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within the timeframe set by your bank or payment provider — typically 5–10 business days after the refund is issued.

Refunds are issued to the original payment method used at checkout. We accept credit cards and PayPal, and refunds will be issued via the same method used for the purchase.

Shipping Fees

Return shipping costs are the responsibility of the customer for change-of-mind returns. However, if the return is due to a defective, incorrect, or inauthentic product, we will provide a prepaid return label at no cost to you.

For context on our standard shipping policy: we offer free shipping on orders over $45.00, and standard shipping is $8.00 for all other orders.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, is incorrect, or has a defect, please contact us within the 30-day return window. When your order arrives, we recommend you check the outer box for damage, inspect the unit and accessories against the packing list, and take clear photos if anything seems wrong — before installation.

Our review process for these claims includes the following steps:

• We verify the purchase and claim details in our system.
• Our quality team reviews photos and, when needed, requests a return for physical inspection.
• We issue a resolution within the promised timeline.
• After resolution, we follow up to confirm your satisfaction.

Authenticity and Quality Guarantee

We guarantee every inverter we sell is authentic and carries the manufacturer's original warranty. All stock is sourced from authorized distribution channels we vet and monitor. Every unit carries a valid manufacturer warranty and full traceability.

If authenticity cannot be confirmed for any reason, you can choose from the following remedies:

• A full refund of the purchase price, or
• A replacement of the same model from current stock, plus a $50 account credit for the inconvenience.

For this type of claim, please email our quality assurance team directly at quality@chargewise.shop and include:

• Order number
• Product serial number
• Clear photos of the product and packaging
• A written description of the concern

Quality Inspection Process

Our quality assurance team will run internal checks and may request a product return for physical inspection. If a product is confirmed defective or inauthentic, we will provide a prepaid return label, ship a replacement, and confirm the issue is completely closed.

For high-value inverters, we run functional bench tests before dispatch, and each unit is visually inspected for packaging damage and tampering at our warehouse. These safeguards help ensure you receive a working, genuine product.

Warranty Information

Warranty coverage follows the product information and support guidance provided for each item. If you experience a warranty issue, please contact our after-sales team at aftersales@chargewise.shop with your order number and product serial number. We will assist with troubleshooting, diagnostics, and warranty claim coordination.

Contact Information

If you have questions about this Refund Policy or need assistance with a return, here is how to reach us:

General Support

Email: support@chargewise.shop
Hours: Monday through Friday, 8:00 AM to 6:00 PM Central Time (US)
Response time: Within 24 hours on business days

Please include your order number, full name, and a clear description of your question or issue.

After-Sales Support

Email: aftersales@chargewise.shop
Hours: Monday through Friday, 8:00 AM to 6:00 PM Central Time (US)
Response time: Within 24 business hours

Please include your order number, product serial number, and a description of the issue. This team handles installation guidance, troubleshooting and diagnostics, warranty claims, and returns coordination.

Quality Assurance

Email: quality@chargewise.shop
Hours: Monday through Friday, 8:00 AM to 6:00 PM Central Time (US)
Response time: Within two business days

Please include your order number, product serial number, photos of the unit and packaging, and any test results or observations. This team handles authenticity verifications, inspection and testing feedback, quality complaint investigations, and returned product evaluation.

Emails received outside our business hours are answered on the next business day. Issues needing deeper policy or technical review are escalated within one business day. Unresolved or serious issues are elevated to management for resolution.

We are committed to providing clear support before and after your order. If you have any concerns about your purchase, please reach out — we are here to help.