Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 26, 2026

Shipping Rates and Delivery Times

At ChargeWise Systems, operated by Aurora Commerce Group LLC, we offer the following shipping options for all orders placed on chargewise.shop:

• Standard Shipping: $8.00 flat rate on all orders.
• Free Shipping: Available on all orders over $45.00.

We process and ship orders for power inverters and charging solutions from our Austin, Texas facility. Orders are typically dispatched within 1–2 business days after order confirmation. Delivery times vary based on your location and the shipping method selected at checkout.

Order Confirmation and Processing

Once you place an order, you will receive an order confirmation email from support@chargewise.shop. This email confirms that we have received your order and are processing it. A second email will be sent with tracking information once your package has been handed to the carrier.

We strongly recommend that customers verify their shipping address at checkout. ChargeWise Systems and Aurora Commerce Group LLC are not responsible for packages delivered to incorrectly provided addresses. If you need to correct your shipping address after placing an order, please contact us as soon as possible at support@chargewise.shop so we can update the details before dispatch.

Order Tracking

All orders include tracking information. Once your order ships, you will receive a confirmation email containing your tracking number and a link to the carrier's tracking page. You can also contact our shipping support team at shipping@chargewise.shop for assistance with tracking your delivery.

Split Shipments

In some cases, orders containing multiple items may be shipped separately due to inventory availability or warehouse locations. If this occurs, you will receive separate tracking information for each shipment. There is no additional shipping charge for split shipments when your order total exceeds the free shipping threshold of $45.00. You will only be charged the applicable shipping fee once per order.

Carrier Events and Delays

From time to time, carrier delays may occur due to weather conditions, high package volumes, or other circumstances outside our control. Once your package is in the custody of the carrier, transit times are estimated and not guaranteed. We monitor carrier updates and will work to resolve any issues that arise.

If your package is significantly delayed, please contact our shipping support team at shipping@chargewise.shop with your order number and tracking number. Our team will check carrier updates and provide you with the most current status information.

Failed Delivery and Address Issues

If a carrier attempts delivery and is unable to complete it (for example, if no one is available to receive the package), the carrier will typically leave a notice and may make additional delivery attempts. If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or unsuccessful delivery attempts, we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery in these circumstances.

Missing or Damaged Packages

We take great care in packaging your order to ensure it arrives in perfect condition. However, if your package arrives damaged or if it is lost in transit, please contact our shipping support team within 30 days of the delivery date at shipping@chargewise.shop. To help us resolve the issue quickly, please provide:

• Your order number
• The tracking number if available
• A description of the delivery issue (e.g., damaged box, missing item, or package not received)

For damaged packages, we may request photos of the damage to help with our carrier claim. Our shipping support team handles all carrier claims and will coordinate replacements or refunds for lost or damaged parcels in accordance with our policies.

Shipping Support and Escalation

Our dedicated shipping support team is available at shipping@chargewise.shop. They handle delivery time estimates, tracking assistance, address corrections, and reports of damaged or lost shipments. The team's first response target is within 12 business hours.

For general order questions, product inquiries, returns assistance, or coupon support, please contact our primary customer support team at support@chargewise.shop. Our primary support team responds within 24 hours on business days and can assist with general questions about orders and products, order status, and initial troubleshooting.

Customer Support Hours

Our support teams operate Monday through Friday, 8:00 AM to 6:00 PM Central Time (US). Emails received outside these hours are answered on the next business day. Each email is triaged upon receipt—routine questions are answered directly, while issues requiring specialist knowledge are routed to the appropriate department. Issues needing deeper policy or technical review are escalated within one business day.

Shipping Policy Scope

This shipping policy applies to all orders placed on chargewise.shop, the official online storefront for ChargeWise Systems, operated by Aurora Commerce Group LLC, a Texas-registered limited liability company. Our postal address is 4821 Arlington Ridge Road, Suite 125, Austin, TX 78759, United States.

We ship only within the United States. We do not currently offer international shipping.

Contact Information

For any shipping-related questions, please reach out to the appropriate support channel:

• Shipping Support: shipping@chargewise.shop — for tracking, delivery issues, address corrections, and damaged/lost packages
• General Support: support@chargewise.shop — for order questions, returns, coupon assistance, and other inquiries

When contacting us, please include your order number, full name, and a clear description of your question or issue to help us resolve it as quickly as possible.