Last updated: August 26, 2026
1. Who We Are
ChargeWise Systems (operating at chargewise.shop) is an independent specialist retailer for power inverters and charging solutions. We focus on providing a curated selection of Victron Energy and Cobra inverters, with clear support before and after your order.
The storefront is operated by Aurora Commerce Group LLC, a Texas-registered limited liability company located at 4821 Arlington Ridge Road, Suite 125, Austin, TX 78759, United States. Aurora Commerce Group LLC manages all commercial activities, customer service, and policy enforcement for ChargeWise Systems. Both ChargeWise Systems and Aurora Commerce Group LLC are responsible for how your personal information is handled.
2. Information We Collect
2.1 Information You Provide
When you shop with us, we collect information you directly give us, including:
- Your name and shipping address
- Your email address and phone number
- Payment information (processed securely by our payment providers)
- Order details, including products purchased and any customization preferences
- Communications you send to us, including support inquiries
2.2 Automatically Collected Information
When you visit our store, we may automatically collect certain technical information, such as:
- Your IP address and browser type
- Device information (operating system, screen resolution)
- Pages you viewed, time spent on our site, and referring URLs
- Cookies and similar tracking technologies (as described in Section 6)
2.3 Transaction and Support Records
We maintain records of your purchases, order history, return requests, and any support interactions. These records help us provide consistent service and resolve any issues that may arise.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Processing your orders and completing transactions
- Managing your account and order history
- Providing customer support, including answering questions about orders, products, returns, and coupon assistance
- Handling returns and warranty requests based on product information and support guidance
- Sending order confirmations, shipping updates, and service messages
- Improving our website, product selection, and shopping experience
- Ensuring legal and privacy compliance
4. Legal Basis for Processing (EEA & UK Visitors)
For visitors from the European Economic Area (EEA) or the United Kingdom, we rely on the following legal bases to process your personal information:
- Performance of a contract: To fulfill orders and provide services you request
- Legitimate interests: To improve our store, prevent fraud, and ensure website security
- Legal obligations: To comply with applicable laws and regulations
- Consent: Where you have given us explicit permission (e.g., for marketing communications)
5. Sharing of Information
5.1 Service Providers
We share your personal information with trusted service providers who help us operate our business, including:
- Payment processors: We accept credit cards and PayPal. Payment details are handled by these providers in a secure manner.
- Shipping carriers: To deliver your orders (free shipping on orders over $45.00, standard shipping $8.00).
- IT and hosting providers: To maintain our website and data storage.
- Customer support tools: To manage and respond to your inquiries.
5.2 Legal Requirements
We may disclose your information if required by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change of ownership.
6. Cookies and Similar Technologies
We use cookies and similar technologies to improve your browsing experience and understand how our store is used. Specifically, we use:
- Strictly necessary cookies: Essential for the website to function, such as maintaining your shopping cart.
- Analytics cookies: Help us understand how visitors interact with our site so we can improve its performance.
- Preference cookies: Remember your choices, such as product filters or language preferences.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some parts of our store.
7. Payment Processing
We accept credit cards and PayPal. Payment transactions are processed by our payment service providers, who use industry-standard encryption and security measures. We do not store full payment card details on our servers. You may be subject to the privacy policies of these payment providers.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols
- Restricted access to personal data on a need-to-know basis
- Regular security reviews of our systems and practices
- Secure storage of customer records
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:
- Order records: Kept for the duration of our business relationship plus any applicable legal retention periods.
- Support conversations: Retained to ensure continuity of service and to resolve any ongoing issues.
- Financial records: Retained as required by tax and accounting regulations.
When we no longer need your data, we securely delete or anonymize it.
10. Your Rights and Choices
10.1 General Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal obligations.
- Restriction: Ask us to limit how we process your data in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing purposes.
10.2 California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete, and the right to opt out of the "sale" of personal information. We do not sell your personal information.
10.3 Exercising Your Rights
To exercise any of these rights, please contact us at legal@chargewise.shop. We will verify your identity before processing your request. Verification may require you to provide your name, email address, and a description of the request. We aim to respond within three business days for privacy-related requests.
11. Children's Privacy
Our store is not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at legal@chargewise.shop, and we will take steps to delete such information promptly.
12. Third-Party Links
Our website may contain links to third-party websites or services. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you by email or a prominent notice on our website. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact our dedicated legal and privacy team:
- Email: legal@chargewise.shop
- Support email: support@chargewise.shop
- Postal address: Aurora Commerce Group LLC, 4821 Arlington Ridge Road, Suite 125, Austin, TX 78759, United States
Our Response Commitments
We are committed to addressing your privacy concerns promptly:
- Privacy and legal requests: We verify identity, acknowledge receipt, and process requests according to applicable privacy laws. Matters requiring formal legal response are escalated to our external counsel. We respond within three business days.
- General support inquiries: We respond within 24 hours on business days. Emails received outside our business hours (Monday–Friday, 8:00 AM – 6:00 PM Central Time) are answered on the next business day.
For all inquiries, please include your order number (if applicable), full name, and a clear description of your request to help us serve you efficiently.